Job Title:
Work Location:
Brooksville, Florida
Reports to:
Executive Vice President of Operations



Essential Duties and Responsibilities:

  • Conducts annual training and development needs assessment.
  • Proposes training and development programs and objectives.
  • Obtains and /or develops effective training materials utilizing a variety of media.
  • Trains and coaches managers, supervisors and others involved in employee development efforts.
  • Plans, organizes, facilitates and orders supplies for employee development and training events.
  • Conducts follow-up studies of all completed training to evaluate and measure results.
  • Modifies programs as needed.
  • Exemplifies the desired culture and philosophies of the organization.
  • Works effectively as a team member with other members of management and the HR staff.
  • Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
  • Coordinates training schedule with the hiring and training demands of the operations team.
  • Formulates teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
  • Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
  • Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
  • Tests trainees to measure progress and to evaluate effectiveness of training.
  • Reports on progress of employees under guidance during training periods.
  • Assists employees with problems concerning “how to” perform specific tasks related to their positions.
  • Makes suggestions on improving work procedures.
  • Maintains trainee personnel records.
  • Develops strong relationships with internal customers to develop course materials and receive feedback.
  • Perform other duties as assigned.

Education and/or Work Experience Requirements:

  • Bachelor’s Degree in a related field or the recognized equivalent in work experience.
  • 3 years experience training in a professional capacity.
  • 2+ years experience in a sales Call Center operations environment.
  • Competent in a variety of computer programs.
  • The ability to lead, engage and develop a talented pool of employees.
  • Excellent communication skills.
  • Resourceful and well organized.
  • Ability to work both independently and in a team environment and relate to all levels of staff and management and education.

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standard.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets and other presentation materials.


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